Otter Happy Birthday

Free delivery on all UK orders over £40.

All orders to a UK address are sent via First or Second Royal Mail postage (applicable at checkout). Orders are sent within 1-2 working days from the date of order confirmation, see our shipping policy here.

For information on our returns policy please click here.

Shipping to the EU and Northern Ireland currently suspended whilst we understand the new GPSR regulations that come into effect Dec 13th 2024. Another update to be provided in January 2025.

For international orders outside the UK, letters and packages may be subject to additional fees upon delivery to the destination country.

These may include handling/customs fees and/or import tax set out by the destination country. This is the customer's responsibility to pay any additional incurred fees. Delays due to the payment of these fees is the responsibility of the customer and postal service.

Please allow up to 21 working days for orders to arrive. International orders are sent via Royal Mail International Tracked and Signed and a tracking number will be sent upon dispatch.

Shipping to the EU and Northern Ireland currently suspended whilst we understand the new GPSR regulations that come into effect Dec 13th 2024. Another update to be provided in January 2025.